State and local governments face significant challenges as a digitally native population looks for more equitable, reliable, and transparent access to key social services. State and local agencies can often become overwhelmed by lack of scalable technology compounded by the inability to design and develop citizen-centered software and experiences. Law enforcement officers, social workers, planners, and administrators have first-hand knowledge and deep expertise that set the stage for a new class of enterprise digital tools. Transforming that knowledge into scalable digital is often where the process breaks down.
States often turn to large technology firms and subject matter consultants in their search for the enablement capabilities that they desperately need. Large implementors efficiently develop technology but with almost consideration for the human experience resulting in clumsy, nearly unusable software beleaguered by ongoing remedies to a flawed system. State agencies began looking for new partnerships and better solutions.