Challenges: 

The Cleveland Clinic aimed to develop a diagnostic tool for managing patient transitions of care. In high-volume environments like the Emergency Department (ED), delivering top-tier care requires a detailed understanding of each patient. ED physicians evaluate and synthesize significant amounts of data with each new patient, and a single diagnosis can have vastly different outcomes for each patient and can vary based on age, existing conditions, medications, and health history, among countless other factors.

Solutions: 

As an innovation partner to the Cleveland Clinic, Agency 39A leveraged design research, product development, user insights, technology strategy, and decades of design leadership to bring digital transformation and digital therapeutics to the Emergency Department. Agency39A's research and user experience teams collaborated with physicians and nursing staff to develop an initial diagnostic platform prototype. We validated initial concepts through a design sprint, creating low-fidelity wireframes to facilitate dialogue between clinicians and designers. This prototype swiftly evolved into an advanced proof of concept, gathering valuable data and confirming design decisions.

Results: 

Agency39A developed EHR, an innovative and integrated documentation platform that revolutionizes how care providers collect, display, navigate, and analyze complex healthcare data. This intuitive system enhances diagnostic accuracy and coding, reduces risk, and ensures complete and appropriate billing and documentation. EHR's user-friendly design specifically appeals to physicians, showcasing Agency39A's capability to create impactful healthcare solutions.